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Return/Refund Policy
At **Luxavebagshop**, we strive to provide our customers with high-quality products and excellent service. However, we understand that there may be situations where you need to return or request a refund for your purchase. Please carefully review the following return and refund policy.
**1. Returns**
We accept returns within **30 days** from the date of receipt. If you are not completely satisfied with your purchase, you may return the item(s) under the following conditions:
* The item(s) must be in **unused, unopened, and original condition** with all tags, packaging, and accessories intact.
* The item(s) must be returned within 30 days of the delivery date.
* The item(s) should not be damaged or altered in any way.
* Personalized items or items on sale are **not eligible** for returns unless defective.
**2. Refunds**
Once we receive your returned item(s), we will inspect it to ensure it meets the conditions outlined above. If your return is approved, we will process a **refund** to your original method of payment. The refund may take **7-10 business days** to reflect in your account, depending on your payment provider.
**3. Return Shipping Costs**
* **Return Shipping Fees**: If the return is due to a change of mind, the customer is responsible for return shipping costs.
* **Defective or Damaged Items**: If you received a defective or damaged item, we will cover the return shipping costs. Please contact us within **7 days** of receiving the item for assistance.
**4. How to Return an Item**
To initiate a return, please follow these steps:
1. Contact our customer service team at **[support@luxavebagshop.com](mailto:support@luxavebagshop.com)** or call **+44 7562 448259** to request a Return Merchandise Authorization (RMA) number.
2. Provide your order number, a description of the item(s) you wish to return, and the reason for return.
3. Once your return is approved, we will provide you with instructions on how to return the item.
4. Securely package the item(s) and ship it back to us using a trackable shipping service.
**5. Non-Returnable Items**
The following items are **non-returnable**:
* Gift cards
* Items marked as **final sale**
* Personalized or custom-made items
* Opened or used beauty or personal care products
**6. Exchanges**
We currently do not offer direct exchanges. If you need a different size, color, or model, please return the original item for a refund and place a new order for the desired item.
**7. Damaged or Defective Items**
If you receive a damaged or defective item, please contact our customer service team immediately, within **7 days** of receiving your order. We will assist you in processing a return, and we will cover the cost of return shipping. We may also offer a replacement or refund depending on your preference.
**8. Cancellation Policy**
If you wish to cancel your order, please contact us as soon as possible. Orders that have not yet been processed can usually be canceled without issue. Once an order has been shipped, we cannot cancel it. In such cases, please follow the return process once you receive the order.
**9. Contact Us**
If you have any questions about our Return/Refund Policy or need assistance with a return, please contact our customer service team:
**Luxavebagshop**
Phone: +44 7562 448259
Email: [support@luxavebagshop.com](mailto:support@luxavebagshop.com)
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This policy ensures clarity for your customers and covers all the essential details about returns, refunds, and exchanges. Let me know if you need any further modifications!
